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RIC ACT
CUSTOMER COMPLAINTS
LATEST INFORMATION
 
 
Wasa Rate Review

WASA Rate Review Supplement - May 2008 (PDF 2MB)

CONSULTATION DOCUMENTS - WASA (June 2008)

RIC Presentation on WASA Application for a Rate Review (PDF 507KB) <<< NEW >>>

Stakeholder Infromation Day - Developing a More Efficient Water Sector ~ Key Issues and Challenges (PDF 134KB) <<< NEW >>>

Stakeholder Comments - Public Consultation May - June 2008 (PDF 300KB) <<< NEW >>>

WASA Tariff Review - Issues, Impact & Analysis in a Joint Presentation - TIMA & T&T Chamber of Industry & Commerce (PDF 247KB) <<< NEW >>>

INFORMATION REQUIREMENTS BUSINESS PLAN for WASA (PDF 169KB)

FRAMEWORK AND APPROACH - PRICE REVIEW 2008-2012 FOR WASA (PDF 307KB)

WASA BUSINESS PLAN for 2007-2011 Revised Draft (PDF 20MB)

Supplementary information - WASA’s methodology for calculating its proposed tariff structure (PDF 5MB)

    Social Action Plan for Policy and Strategy for Water and Wastewater Regulation (2008)

    The Plan sets out the foundation for comprehensive and on-going initiatives by the RIC to protect consumers, concentrating on specific programmes intended for low income and vulnerable groups. Further, it focuses on where priority action will be concentrated by the Commission and identifies the contributions expected from the Service Providers. The Regulated Industries Commission is seeking the views of interested parties on the proposed Plan. On completion of this consultation process, the RIC will implement the outlined initiatives.

  • Download the SOCIAL POLICY AND STRATEGY FOR WATER AND WASTEWATER REGULATION (PDF 123KB)

Social Action Plan for Consultation (2008)

The Plan sets out the foundation for comprehensive and on-going initiatives by the RIC to protect consumers, concentrating on specific programmes intended for low income and vulnerable groups. Further, it focuses on where priority action will be concentrated by the Commission and identifies the contributions expected from the Service Providers. The Regulated Industries Commission is seeking the views of interested parties on the proposed Plan. On completion of this consultation process, the RIC will implement the outlined initiatives.

  • Download the SOCIAL POLICY AND STRATEGY FOR WATER AND WASTEWATER REGULATION (PDF 123KB)

    CONDUCTING PUBLIC CONSULTATIONS RIC’S FINAL POSITION

    Download Conducting Public Consultation RIC position (PDF 123KB)

    The Regulated Industries Commission is seeking the views of interested parties on these proposed Standards. On completion of this consultation process, the RIC will implement the outlined standards.

    Revised Draft for Consultation - WASA (Mar 2004) (PDF 340 KB)


    Draft for Consultation - WASA (Mar 2003)

    This document sets out Draft Service Standards for the Supply and Distribution of Water and for wastewater Services. They are presented under the headings of Guaranteed Standards and Overall Standards, and they will form the basis for measuring service provider's performance in the area of Quality of Service. This document also proposes a Compensatory Payment Scheme for failure to meet Guaranteed Standards. However, failure to meet Overall Standards will not result in compensatory payments.

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    Copyright 2008 Regulated Industries Commission
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