Customer Satisfaction Survey The Regulated Industries Commission (RIC) through its Customer Service Representatives interacts with a number of customers on a daily basis. In doing so we try to ensure that complainants are treated courteously and complaints are handled efficiently, as we believe this is a fundamental right of our customers. In an effort to help us improve the level of service to you, we request your invaluable cooperation by completing the attached Questionnaire. Please note that all information provided shall remain confidential and will only be used for analytical purposes. Thanking you for your kind co-operation. Harjinder S Atwal Executive Director Regulated Industries Commission Customer Satisfaction Survey About The Problem You Had Which Service Provider did you have a problem with? Service Provider... T&TEC WASA What type of complaint did you have? Complaint Type ... ... Common... Request For Supply Disconnection/Reconnection Retroactive Billing Continual Use Of Estimates Faulty Meter Reading Increase in Billing Illegal Connection ... T&TEC ... Change Of Ownership Damaged Appliances Dangerous Overhead Wires Non-Functioning Street Lights Power OutagesPower Surges ...WASA ... Billing Classification Disaggregation Of Bill Inadequate Supply Leaks Poor Water Quality About RIC's Intervention How would you rate our intervention with the Service Provider, on your behalf? Intervention... Excellent Good Satisfactory Poor Very Bad How satisfied were you with the result of our investigation? Result... Very Satisfied Satisfied Fairly Satisfied Dissatisfied Very Dissatisfied Do you think we should have done more with your particular case? Persuit... Yes Uncertain No How would you rate our service overall? Service... Excellent Good Satisfactory Poor Very Bad Would you recommend our service to others who feel they are receiving unsatisfactory service from the Service Poviders? ... if your answer to the above question is "no", please state reason? Yes Uncertain No... How satisfied are you with the service you received from the representative who handled your case? Handling... Very Satisfied Satisfied FairlySatisfied Dissatisfied Very Dissatisfied Do you believe there are areas in which our services could be improved? ... if your answer to the above question is "yes", please state the area in which you believe our service mostly needs to be improved? No Yes... How did you first come to know about the RIC? Newspaper Radio TV Internet Word of Mouth Other... About You What is your gender? Male Female In which of the following age group do you belong? Age Group... Under 20 years 20 - 29 years 30 - 39 years 40 - 49 years 50 - 59 years 60 years and over Do you have any physical disabilities? No Yes Which of the following best describes the highest level of schooling you have had? Education... Primary/Elementary Secondary/High Tertiary/College/University Vocational/Skills Training Other... Other Which of the following best describes your occupational status? Occupation... Legislators, Senior Officials, Managers Professionals Technicians, Associate Professionals Clerks Service and Shop Sales Workers Agricultural, Forestry, Fishery Workers Craft and Related Workers Plant/Machinery Operators/Assemblers Elementary Occupations Unemployed Other... Other Which City/Town/Village do you live in? Please note that all information given shall remain confidential and will only be used for analytical purposes
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