General Type... General WASA T&TEC Select Question... What is the RIC? What does the RIC do? Do I have to pay for the RIC services? How can I submit my complaint to the RIC? How will the RIC handle my complaint? Will service terminate while RIC ivestigates?   What is the RIC? The Regulated Industries Commission is a statutory body established under the Regulated Industries Commission Act, No. 26 of 1998. It succeeded the Public Utilities Commission (PUC) and is a consumer-oriented entity with strong regulatory powers and responsibilities. The RIC has been established to ensure that good quality and efficient utility services are provided at fair and reasonable costs in Trinidad and Tobago. The service Providers under the purview of the RIC are: The Water and Sewerage Authority (WASA) Trinidad and Tobago Electricity Commission (T&TEC) The Power Generation Company of Trinidad and Tobago Ltd. (POWERGEN) Trinity Power Limited (formerly InnCogen Limited) (TRINITY POWER ) What does the RIC do? We develop standards of service that seek to achieve efficiency and the highest product/service quality of the service provider We monitor the standards of service provided by the service provider to ensure compliance We provide an opportunity/avenue for redress for dissatisfied customers of the service provider We approve rate reviews for service providers Do I have to pay for the RIC services? There are no charges/fees associated with the RIC services, with the exception of printed material. How can I submit my complaint to the RIC? Complaints can be submitted via the telephone but those that require supporting evidence should be submitted in person or by fax, email or written form. How will the RIC handle my complaint? Complaints received by the RIC will be directed to the relevant Service Provider and within one (1) week the customer will be informed of the action taken. The Commission will continue to liaise with the Service Provider until the complaint is resolved. Please note. All personal information will be handled as confidential. Will my service be terminated while the RIC is addressing my complaint? The Service Provider should not terminate your service until the complaint is formally resolved and in any case not without due notice of such action.
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