One of the principal objectives of the Regulated Industries Commission (RIC) is to protect the interests of consumers of the Regulated Services that fall under its jurisdiction.
Download TTEC Business Plan 2004-2008 (PDF 3.58MB)
The document presents details of Trinidad and Tobago Electricity Commission (T&TEC) over the next five years of which the case for a tariff increase forms the major element. It first assesses the external environment in which T&TEC will operate over the next five (5) years.
This environment consists of economic, customer, shareholder, regulatory, technological and health, safety and environmental factors. It is envisaged that the external environment would be favourable for thepursuit of T&TEC’s objectives.
Regulated Industries Commission
Social Action Plan
Draft for Consultation
The Plan sets out the foundation for comprehensive and on-going initiatives by the RIC to protect consumers, concentrating on specific programmes intended for low income and vulnerable groups. Further, it focuses on where priority action will be concentrated by the Commission and identifies the contributions expected from the Service Providers.
The Regulated Industries Commission is seeking the views of interested parties on the proposed Plan. On completion of this consultation process, the RIC will implement the outlined initiatives.
Please note the New Deadline Date for Submissions: 31ST AUGUST 2004.
Download the Draft Social Action Plan (PDF 335KB)
Quality of Service Standards
One means of achieving this objective is by ensuring that Service Providers meet specified levels of service quality, referred to as Quality of Service Standards. Section 6 of the RIC Act (No. 26 of 1998) empowers the RIC to prescribe standards for services and to impose sanctions for non-compliance.
Service Standards
One Service Provider whose services are regulated is the Water and Sewerage Authority (WASA), which is the sole distributor of water. Therefore WASA does not face the normal competitive pressures that would be an impetus to ensuring a high quality of service.
Revised Draft for Consultation - WASA (Mar 2004) (PDF 340 KB)
The Regulated Industries Commission is seeking the views of interested parties on these proposed Standards. On completion of this consultation process, the RIC will implement the outlined standards.
Draft for Consultation - WASA (Mar 2003)
This document sets out Draft Service Standards for the Supply and Distribution of Water and for wastewater Services. They are presented under the headings of Guaranteed Standards and Overall Standards, and they will form the basis for measuring service provider's performance in the area of Quality of Service. This document also proposes a Compensatory Payment Scheme for failure to meet Guaranteed Standards. However, failure to meet Overall Standards will not result in compensatory payments.
Service Standards
One Service Provider whose services are regulated is the Trinidad & Tobago Electricity Commission (T&TEC), which is the sole distributor of electricity. Therefore T&TEC does not face the normal competitive pressures that would be an impetus to ensuring a high quality of service.
Approved Quality of Service Standards for the
Electricity Transmission and Distribution Sector (Apr 2004) (PDF 15 KB)
This document dated December 2003 sets out Draft Service Standards for the Electricity Transmission and Distribution Sector. They are presented under the headings of Guaranteed Standards and Overall Standards, and they will form the basis for measuring service provider's performance in the area of Quality of Service. This document also proposes a Compensatory Payment Scheme for failure to meet Guaranteed Standards. However, failure to meet Overall Standards will not result in compensatory payments.The Regulated Industries Commission is seeking the views of interested parties on these proposed Standards. On completion of this consultation process, the RIC will implement the outlined standards.
Draft Quality of Service Standards for the
Electricity Transmission and Distribution Sector for Consultation - T&TEC
(Sep 2002) (PDF 455 KB)
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Copyright ©2004, Regulated
Industries Commission,
1st & 3rd Floors Furness Building, Corner Wrightson Road
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Port of Spain, Republic of Trinidad & Tobago,
Tel: (868) 625-5384, 627-7820/0503/0821; Fax: (868)
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