Outreach – Regulated Industries Commission

The Regulated Industries Commission’s (RIC) Customer Outreach Programme was developed to educate the public on the functions of the RIC as an active and influential utility regulator, as well as increase the public’s awareness of the role of the RIC as it relates to protecting the interests of utility customers in Trinidad and Tobago.

The RIC through this Programme also hopes to encourage and empower persons to take a more proactive role in regulatory matters that affect them. The RIC acknowledges the importance of this function and as a responsible regulator, places a high value on ensuring that customer complaints and concerns are heard and addressed.

The Customer Outreach Programme provides consumers with a direct link to the RIC’s Customer Services Representatives with a view to having their unresolved complaints against WASA and/or T&TEC re-investigated and resolved.

*Please note that in light of the COVID-19 pandemic and in accordance with the Ministry of Health, Trinidad and Tobago, Public Health Guidelines, the RIC has temporarily suspended all face-to-face Customer Outreach Sessions until further notice.

RIC Outreach Calendar
2020	Gulf City Mall, Lowlands Tobago – February 29^th
2019	Tobago Outreach Sessions – Gulf City Mall, Lowlands January 30^th 2019 February 27^th 2019 March 28^th 2019 May 3^rd 2019 June 4^th 2019 July 2^nd 2019 August 7^th 2019 September 5^th 2019 October 21^st 2019 November 28^th 2019 Trincity Mall, Trincity – May 4^th
2018	Brian Lara Promenade, Port of Spain – March 9^th 2018 UWI, World of Work, St. Augustine – April 12^th & 13^th 2018 Point Fortin Outreach – September, 20th 2018 Gulf City Mall, Lowlands July 10^th 2018 September 4^th 2018 October 2^nd 2018 November 29^th 2018
2017	UWI, World of Work, St. Augustine – April 6^th & 7^th, 2017 Trincity Mall, Trincity – March 18^th 2017 Gulf City Mall, San Fernando – September 2^nd 2017
2016	Diego Martin Regional Corporation, Diego Martin – April 12^th Tobago Blue Food Festival, Bloody Bay – October 16^th 2020
2015	UWI, World Of Work, St. Augustine – March 26^th & 27^th, 2015

For further information please see our Events Page