The Regulated Industries Commission’s (RIC) Customer Outreach Programme was developed to educate the public on the functions of the RIC as an active and influential utility regulator, as well as increase the public’s awareness of the role of the RIC as it relates to protecting the interests of utility customers in Trinidad and Tobago.

The RIC through this Programme also hopes to encourage and empower persons to take a more proactive role in regulatory matters that affect them. The RIC acknowledges the importance of this function and as a responsible regulator, places a high value on ensuring that customer complaints and concerns are heard and addressed.

The Customer Outreach Programme provides consumers with a direct link to the RIC’s Customer Services Representatives with a view to having their unresolved complaints against WASA and/or T&TEC re-investigated and resolved.

*Please note that in light of the COVID-19 pandemic and in accordance with the Ministry of Health, Trinidad and Tobago, Public Health Guidelines, the RIC has temporarily suspended all face-to-face Customer Outreach Sessions until further notice.

RIC Outreach Calendar
  • Gulf City Mall, Lowlands Tobago – February 29th
  • Tobago Outreach Sessions – Gulf City Mall, Lowlands
    • January 30th 2019
    • February 27th 2019
    • March 28th 2019
    • May 3rd 2019
    • June 4th 2019
    • July 2nd 2019
    • August 7th 2019
    • September 5th 2019
    • October 21st 2019
    • November 28th 2019
  • Trincity Mall, Trincity – May 4th
  • Brian Lara Promenade, Port of Spain – March 9th 2018
  • UWI, World of Work, St. Augustine – April 12th & 13th 2018
  • Point Fortin Outreach – September, 20th 2018
  • Gulf City Mall, Lowlands
    • July 10th 2018
    • September 4th 2018
    • October 2nd 2018
    • November 29th 2018
  • UWI, World of Work, St. Augustine – April 6th & 7th, 2017
  • Trincity Mall, Trincity – March 18th 2017
  • Gulf City Mall, San Fernando – September 2nd 2017
  • Diego Martin Regional Corporation, Diego Martin – April 12th
  • Tobago Blue Food Festival, Bloody Bay – October 16th 2020
  • UWI, World Of Work, St. Augustine – March 26th & 27th, 2015

For further information please see our Events Page