The Regulated Industries Commission’s (RIC) Customer Outreach Programme was developed to educate the public on the functions of the RIC as an active and influential utility regulator, as well as increase the public’s awareness of the role of the RIC as it relates to protecting the interests of utility customers in Trinidad and Tobago.
The RIC through this Programme also hopes to encourage and empower persons to take a more proactive role in regulatory matters that affect them. The RIC acknowledges the importance of this function and as a responsible regulator, places a high value on ensuring that customer complaints and concerns are heard and addressed.
The Customer Outreach Programme provides consumers with a direct link to the RIC’s Customer Services Representatives with a view to having their unresolved complaints against WASA and/or T&TEC re-investigated and resolved.
*Please note that in light of the COVID-19 pandemic and in accordance with the Ministry of Health, Trinidad and Tobago, Public Health Guidelines, the RIC has temporarily suspended all face-to-face Customer Outreach Sessions until further notice.
|RIC Outreach Calendar
For further information please see our Events Page