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Regulated Industries Commission 25 Years of Protecting Your Interests

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Regulated Industries Commission
Regulated Industries Commission 25 Years of Protecting Your Interests

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  • About Us
    • Vision and Mission
    • Board of Commissioners
    • Management
    • Organisational Chart
    • Governing Legislation (RIC Act)
    • Freedom of Information Act
    • Affiliations
    • Service Providers
      • T&TEC
      • WASA
      • Powergen
      • Trinity Power
  • Consumer Affairs
    • Customer Rights
    • Complaint Procedure
    • Complaint Form
    • Outreach
    • Quality of Service
    • Brochures
  • Publications
    • RIC Annual Reports
    • T&TEC
    • WASA
  • Consultation Documents
  • Price Reviews
    • T&TEC
      • Electricity Bill Calculator
    • WASA
  • Current Opportunities
    • Career Opportunities
    • Procurement Opportunities
  • Media Centre
    • Newsletter
    • Events
      • 25 Facts for 25 Years Series
      • OOCUR Conference 2025
      • Consultation Schedule
      • RIC Webinar Series
    • Media Releases
    • Media Gallery
      • Photos
      • Videos
  • FAQs
  • Contact Us

Author: sfadmin

RIC Annual Complaints Report

By sfadmin Posted on January 1, 2008 Posted in Press Ads Tagged with COMPENSATION, COMPLAINTS REPORT, CONSUMER COMPLAINTS, INVESTIGATION, REBATES, RESOLUTION, RESOLUTION RATE

Documents RIC Annual Complaints Report (PDF)

Quality of Service Standards Draft for Consultation

By sfadmin Posted on January 1, 2008 Posted in Consultative Document Tagged with GUARANTEED AND OVERALL STANDARDS, QSS,  MEASURING SERVICE QUALITY,  PERFORMANCE INDICATORS,  S FACTOR,  SERVICE QUALITY REGULATION

  Documents Quality of Service Standards Draft for Consultation (PDF)

Regulatory Accounting Guidelines for T&TEC (Templates 2-12)

By sfadmin Posted on January 1, 2008 Posted in Consultative Document Tagged with ASSURANCE, RAGS, REGULATORY ACCOUNTING GUIDELINES, TTEC,  REGULATORY ACCOUNTS,  VERIFICATION OF ACCOUNTS

  Documents Regulatory Accounting Guidelines for T&TEC (Templates 2-12) (PDF)

Monthly complaints report- December 2007

By sfadmin Posted on December 31, 2007 Posted in Complaints Report_All, Complaints Report_Monthly Tagged with 2007, COMPLAINT CATEGORY, COMPLAINTS, COMPLAINTS BY GEOGRAPHIC REGION, COMPLAINTS REPORT, COMPLAINTS RESOLUTION RATE, COMPLAINTS TYPE, NUMBER OF CUSTOMERS, REBATES, TTEC COMPLAINTS, WASA COMPLAINTS

  Documents monthly complaints report- December 2007 (PDF)

Social and Strategy for Water Sector Regulation

By sfadmin Posted on November 1, 2007 Posted in Policy Tagged with AFFORDABILITY, CODES OF PRACTICE, CUSTOMER PROTECTION, SOCIAL POLICY WATER, SOCIAL TARIFFS

Documents SOCIAL AND STRATEGY FOR WATER SECTOR REGULATION (PDF)

Quality of Service Standards Annual Performance Report 2006 – Electricity Transmission and Distribution Sector

By sfadmin Posted on November 1, 2007 Posted in Quality of Service Tagged with 2006, ANNUAL REPORT, GUARANTEED, OVERALL, QSS, STANDARDS,  MEASURING SERVICE QUALITY,  PERFORMANCE INDICATORS,  SERVICE QUALITY REGULATION

Documents QUALITY OF SERVICE STANDARDS ANNUAL PERFORMANCE REPORT 2006 – ELECTRICITY TRANSMISSION AND DISTRIBUTION SECTOR (PDF)

Social Policy and Strategy for Water and Wastewater Regulation (2008)

By sfadmin Posted on November 1, 2007 Posted in Consultative Document Tagged with ACTION PLAN, POLICY, STRATEGY, WASA, WASTEWATER, WATER

  Documents Social Policy and Strategy for Water and Wastewater Regulation (2008) (PDF)

Monthly complaints report- October 2007

By sfadmin Posted on November 1, 2007 Posted in Complaints Report_All, Complaints Report_Monthly Tagged with 2007, COMPLAINT CATEGORY, COMPLAINTS, COMPLAINTS BY GEOGRAPHIC REGION, COMPLAINTS REPORT, COMPLAINTS RESOLUTION RATE, COMPLAINTS TYPE, NUMBER OF CUSTOMERS, REBATES, TTEC COMPLAINTS, WASA COMPLAINTS

  Documents monthly complaints report- October 2007 (PDF)

Monthly complaints report- November 2007

By sfadmin Posted on November 1, 2007 Posted in Complaints Report_All, Complaints Report_Monthly Tagged with 2007, COMPLAINT CATEGORY, COMPLAINTS, COMPLAINTS BY GEOGRAPHIC REGION, COMPLAINTS REPORT, COMPLAINTS RESOLUTION RATE, COMPLAINTS TYPE, NUMBER OF CUSTOMERS, REBATES, TTEC COMPLAINTS, WASA COMPLAINTS

Documents monthly complaints report- November 2007 (PDF)

Framework and Approach – Price Review 2008-2012 for WASA

By sfadmin Posted on October 1, 2007 Posted in Consultative Document Tagged with FRAMEWORK, PRICE, PRICE REVIEW, WASA

  Documents FRAMEWORK AND APPROACH – PRICE REVIEW 2008-2012 FOR WASA (PDF)

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